Frequently asked questions

You own them entirely. MDID only provides an encrypted storage space — your credentials remain yours.

Encrypted AWS S3. It can only be accessed via signed URLs — never stored in the application database.

Your data will be retained for 30 days after cancellation, after which it will be permanently deleted.

Yes, it will be maintained. Upgrading keeps your vault and documents intact.

The delegator can revoke them instantly at any time, immediately blocking access.

Yes, you can cancel anytime from your billing settings.

Yes — our Custom (Enterprise) plan is designed for clinics and groups. See the Custom Plan details on our pricing page or contact sales for volume pricing. Contact Sales

Yes. The Custom Plan supports centralized management with configurable delegation limits across branches, hospitals, and affiliated locations. Contact Sales

We support credit card payments powered by Stripe. Enterprise invoicing is available on Custom plans.